Refund policy

Every ARKE guide is a PDF you can download straight after payment. Because a downloaded file can't be returned, I don't offer refunds for a change of mind. If something goes wrong, though, I'll make it right.

When you get a full refund

• Your guide never arrived. If it hasn't reached you within 24 hours and I can't get it to you, you get your money back.
• The file doesn't work. If the PDF won't open or is damaged and a new copy doesn't fix it.
• You were charged twice. If you bought the same guide twice by mistake, I refund the extra payment.

Bought the wrong guide?

Write to me within 14 days and I'll swap it for the guide you meant to buy.

How to ask

Email me within 14 days of your purchase. Please include the email you used at checkout, the name of the guide and a short note about what happened. I reply within 3 working days.

Approved refunds go back to your original payment method through Stripe. Most banks show them within 5 to 10 business days.

Stuck on a batch?

If a step isn't clear or your first batch didn't turn out the way you hoped, write to me. I'm happy to help you work out what happened and how to fix it next time.

Before you dispute a charge

Please contact me first. I answer every message, and it's usually much faster than a bank dispute.

Your consumer rights

This policy doesn't affect any rights you have as a consumer under the law where you live. You can also read the full Terms of Use.